Delivery & Returns
Delivery & Returns Policy
UK Postage
We aim to have your parcel with you within 2-7 days. Here at Witches Lab, we make our products fresh to order in batches once a week. We work as fast as we can, but please be aware we are a small business and can sometimes experience delays. Delivery is usually turned around within 7 working days, but we aim to get your order to you as fast as possible.
Parcels are posted via Royal Mail and are tracked, recorded, and must be signed for. If you miss your parcel, a red card will be left for you to collect from your local sorting office. If you refuse or do not collect your item, it will be returned to the Witches Lab Headquarters. Please ensure the correct delivery address is given at the time of ordering.
Postage is £3.99 or FREE when you spend over £40.00
International Orders
We now accept international orders. Simply add what you want to your basket and follow the payment instructions. International postage starts at £9.99 and ends at £18.99. If you order something significantly large and the postage costs are higher, we will contact you before sending. All payments will be taken in £GBP. Your order can take 7-14 working days.
We post parcels via Royal Mail International, recorded and tracked, so your parcel will travel to you in the safest way possible. We will accept exchanges for international orders; however, we will ask you to pay for the repostage back to you, which may sometimes not be worthwhile. Please check before ordering whether your item will incur a customs charge, as you will be liable to pay this.
Christmas Delivery
The cut-off date for guaranteed Christmas delivery is 15th December. Any orders made after this date, we will go above and beyond to ensure they get to you in time, but we cannot make any promises. Over the Christmas period, we will be off from 23rd December to 4th January. Please take into consideration the bank holidays. You will still be able to place an order, but please expect delays of up to 14 days if ordering from 23rd December to 4th January.
The reasons for this are that many of the suppliers we work with are also small businesses that supply our packaging, ingredients, labels, etc., and are off during the holidays, so we have to wait for deliveries. We also need to make our products and catch up with the orders placed over the holidays. We work as fast as we can, but we find some people get impatient with the waiting times this time of year, so please don't order if you are not happy to wait. This only applies to the start of each new year after the holidays. Once we have caught up, usually by the second week of January, our usual delivery times apply.
Missing Parcels
If it has been longer than 10 days, please drop us an email, and we will look into the whereabouts of your parcel. We send all of our parcels signed for, so they will need to be accepted and signed for at the door.
Returns
If you are not satisfied with your purchase, please get in touch at info@witcheslab.co.uk.
Faulty Items
If you think you have a faulty item, please get in touch at info@witcheslab.co.uk.
Please ensure you review this policy regularly to stay up-to-date with any changes. If you have any questions, comments, or requests regarding this policy, please contact us at info@witcheslab.co.uk.
Delivery & Returns Policy
UK Postage
We aim to have your parcel with you within 2-7 days. Here at Witches Lab, we make our products fresh to order in batches once a week. We work as fast as we can, but please be aware we are a small business and can sometimes experience delays. Delivery is usually turned around within 7 working days, but we aim to get your order to you as fast as possible.
Parcels are posted via Royal Mail and are tracked, recorded, and must be signed for. If you miss your parcel, a red card will be left for you to collect from your local sorting office. If you refuse or do not collect your item, it will be returned to the Witches Lab Headquarters. Please ensure the correct delivery address is given at the time of ordering.
Postage is £3.99 or FREE when you spend over £40.00
International Orders
We now accept international orders. Simply add what you want to your basket and follow the payment instructions. International postage starts at £9.99 and ends at £18.99. If you order something significantly large and the postage costs are higher, we will contact you before sending. All payments will be taken in £GBP. Your order can take 7-14 working days.
We post parcels via Royal Mail International, recorded and tracked, so your parcel will travel to you in the safest way possible. We will accept exchanges for international orders; however, we will ask you to pay for the repostage back to you, which may sometimes not be worthwhile. Please check before ordering whether your item will incur a customs charge, as you will be liable to pay this.
Christmas Delivery
The cut-off date for guaranteed Christmas delivery is 15th December. Any orders made after this date, we will go above and beyond to ensure they get to you in time, but we cannot make any promises. Over the Christmas period, we will be off from 23rd December to 4th January. Please take into consideration the bank holidays. You will still be able to place an order, but please expect delays of up to 14 days if ordering from 23rd December to 4th January.
The reasons for this are that many of the suppliers we work with are also small businesses that supply our packaging, ingredients, labels, etc., and are off during the holidays, so we have to wait for deliveries. We also need to make our products and catch up with the orders placed over the holidays. We work as fast as we can, but we find some people get impatient with the waiting times this time of year, so please don't order if you are not happy to wait. This only applies to the start of each new year after the holidays. Once we have caught up, usually by the second week of January, our usual delivery times apply.
Missing Parcels
If it has been longer than 10 days, please drop us an email, and we will look into the whereabouts of your parcel. We send all of our parcels signed for, so they will need to be accepted and signed for at the door.
Returns
If you are not satisfied with your purchase, please get in touch at info@witcheslab.co.uk.
Faulty Items
If you think you have a faulty item, please get in touch at info@witcheslab.co.uk.
Please ensure you review this policy regularly to stay up-to-date with any changes. If you have any questions, comments, or requests regarding this policy, please contact us at info@witcheslab.co.uk.